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We really put our heart into it...
... you enjoy your family vacation!!

Services and accommodation

Everything is ready for your holiday in a 3-star hotel at the Tonale Pass

For us, home and hotel are the same thing, as we live in the same building, eat in the restaurant with our guests and are always ready and willing to provide you with all the assistance you need.

This is why we like to offer our guests lots of little extra services to make your Alpine mountain holidays truly perfect, just a short walk from the Dolomites, here on the border between Trentino and the high Lombardy.

HOTEL

  • Different types of rooms (all non-smoking)
  • Rooms for our disabled guests
  • Wi Fi Internet
  • Private parking

Eating and drinking

  • Bar
  • Restaurant
  • Personalised menus (gluten-free, vegetarian, vegan, children’s menus)
  • Dining room with view over the Adamello-Brenta mountains
  • Excellent selection of local Trentino Alto Adige and national wines
  • Packed lunches upon request

Families

A list doesn’t do justice for our families – it is much better to just take a look at the relevant page ☺

GO TO OUR FAMILY SERVICES

Activities and the local area

  • Partnership with heated ski storage in the town centre with direct access to the slopes
  • Sale of skipass packages included
  • Skipass handed out in reception: you can purchase online (some periods also offer discounts up to 20%) and then during check-in pick up the cards and associate them with your family members… so easy and convenient!
  • Ski and MTB equipment hire (special partnerships)
  • Partnerships with skiing schools
  • Excursions and sports activities in the immediate surroundings (including the new downhill and MTB routes)
  • Heated ski and mountain bike storage (workshop and bike washing services available)
  • Free Adamello Card

ANIMALS ALLOWED

We are happy to accommodate your four-legged friends, asking you to follow a few regulations in the respect of all of our guests:

  • Animals are not permitted in the dining room
  • They cannot be left alone in the rooms, apart from during breakfast and dinner times
  • They should sleep in the pet bed provided, preferably in the bathroom
  • They are not allowed on the beds

We would like to inform you that any damage made by dogs will be charged to the owner.

BEFORE BOOKING

To confirm the reservations, a deposit is required, set as a percentage of 30% of the total reservation and rounded up to the nearest hundred Euros.

Annulment/Cancellation:
In case of cancellation of the stay, for reasons not attributable to the Hotel, the Customer will still be required to pay the following sums:

  • Cancellation before 30 days of arrival:
    the deposit will be returned.
  • Cancellation from 29 to 1 day before arrival:
    the deposit will be retained as compensation; if the room is resold to another customer, the deposit could be returned.
  • Early departure:
    the general rule provides for a charge of at least 50% of the cost of the missing nights at the end of the intended stay, as per the original booking.

INFO FOR THE STAY

  • check-in: from 15.00 to 24.00; for different times contact the hotel to agree
  • check-out: by h. 10,00
  • cleaning: daily
  • change of bed linen: weekly, unless necessary
  • change of bathroom linen: every 2 days unless necessary
  • breakfast time: h. 7,45 – 9,30
  • dinner times: summer: arrival in the dining room between 7.30 – 8.30 pm; winter h. 19,00 – 20,00

Info for subscribing travel insurance

There would be the possibility of taking out travel insurance using the ERGO Insurance Institute which has an agreement with the Trentino Hotel Association; here is the link:

https://www.care4uhotel.com/it/polizza/care4uhotel

The policy must be taken out within 48 hours after the definitive confirmation of the booking (following receipt of the deposit) and covers the cancellation of the holiday and early departure, even in the event of illness from COVID, but excluding any lockdowns/limitations, given that in in that case the refund of the paid deposit is foreseen.

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